FAQ
Frequent Asked Question about Altarctic

General Questions

Do You Have MOQ Request?

Regarding the MOQ, we are quite flexible, we can support you in the beginning and support your business and make your business grow.

Normally How Long is The Sample Lead Time?

In order to deliver you the best quality product we have strict testing procurement, so normally the lead time for samples is 2 weeks.

How About the Payment Terms?

Normally the sample payment needs 100% TT in advance to our company bank account.

If you have a Qty order, we can discuss how to support 30% TT in advance to place the order and we start preparing, and 70% TT payment before delivery.

How About the Way of Shipment ?

We support Air freight, sea freight, and road freight.

For small samples, we normally use FedEx, UPS, TNT, Aramex, and SF Express.

for batch orders, our quotation normally is FOB SHENZHEN, so we can help you with air shipment or sea shipment and also have a forwarder recommendation if needed.

After the sample received, how is the next step?

After you received the sample, we will provide you the product SDK for your software integration, and engineer online support, video meeting support, or a certain project, we can arrange engineer to your office support.

Sales Questions

If i have a project, how is the step for your company to follow?

1. We will sign an NDA with each other

2. Start our first video meeting to understand your project details, and learn the depths of development.

3. Built a project team, and name one project management particularly for you only.

4. Confirm the project schedule

5. Follow up with your company and our company at each step to save money and speed up.

6. As for the project, we have EVT, DVT, PVT, and MP stages, and we confirm each milestone.

7. After the product is finished, we will start mass production and then testing, certification, and small-quantity production for you to test the market.

8. Finished the production and delivery.

9. Follow your further market feedback and support accordingly.

 

 

Your Company Can do PCB Design only ?

Yes, we can do that. please leave your message, and then our sales will share with you our company presentation for your further information.

We have rich experience in Android systems, embedded systems, NFC, IC, MSR, Barcode, POS payment, unmanned autonomous ROS robots, AI identification, 5G, LTE, NB-IoT, GNSS, and other functions development and application

How can i trust you in the very begainning?

How do I say this? Our team’s key members all have 10–20 years of experience in the electronic industry, have rich experience, and are reliable.

You can check our website online, and you are welcome to visit our company at any time.

You can also request a sample for testing before you prepare the order.

You can also communicate with us to assess our communication skills and responsiveness.

Once you trust, then the long-term business relationship is connected.

We are happy to have a chance to help your business grow.

Your company can open tooling for me?

Yes, we have our own mold and plastic department, and we also have external partners to support all kinds of products.

Does your team can have meeting and report to us in our timezone?

We can support you. Normally, we use Zoom, Google Meet, and WhatsApp for video calls and support.

 

After Purchase Questions

How about the product warranty?

Normally, 1 year.

If you need longer, let’s discuss this in detail.

If within the warranty, how is your company provide the after-sales service?

First, from our previous client feedback, our RMA rate is very low.

When mass production occurs, we normally provide some FOC together and deliver it to you.

As for big machines, like kiosks, or vending machines, we provide online video support, failure sample analysis and solution support.

can you provide any feedback or suggestions for improvement?

Yes, we can.

Was the delivery process smooth and timely?

Yes

Getting Started Questions

Regarding the inquiry,how soon your side can give us a reply?

Normally within 6 hours

does your product support difference kinds of Languages?

Yes, you can choose any language on the standard Android platform. if you need to customize your UI, then we can check in on the details.

Can i get a free sample?

It depends. Let’s send an inquiry, and we will start communicating.

does your company support sample cost by paypal ?

Support.

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